Hampshire Trading Standards has received reports of residents being cold called at the door by traders offering jet washing and sealing of block paving, patios and driveways. A low quote is given, but substantially inflated during and at the end of the work.
Workmanship is of a poor standard, cash is often requested, and incorrect paperwork may be given.
Trading Standards advise residents not to agree to work that is instigated as a result of a cold call. Residents should obtain at least 3 written quotes from reputable businesses or traders who are either members of the Hampshire County Council Trading Standards Buy With Confidence Scheme or a recognised trade association.
Members of the Buy With Confidence scheme are fully audited to ensure their trading practices are legal, honest and fair. All members have been checked for trustworthiness and compliance with consumer protection laws. Details can be obtained by telephoning 01962 833620, emailing email@example.com or via the Buy With Confidence website.
Traders who agree work at the home of an individual or at a place other than their usual business premises are required by law to provide consumers with a Notice of Right to Cancel, which gives a 14 day cooling off period from the date the work starts. Even if work has started, there is still a legal right to cancel, although some payment may be required for materials.
To inform Trading Standards about traders offering drainage services where false claims are suspected, report the matter to our partners at the Citizens Advice Consumer Helpline on 03454 04 05 06. Please try to obtain a name and address for the company.
Doorstep Crime can also be reported to Hampshire Police on their non-urgent number 101 or dial 999 if you feel threatened or intimidated.