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Parish News

Update from Waitrose

20/3/2020

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OUR COMMUNITIES
First, Waitrose is creating a £1 million Community Support Fund to be used as direct aid for the communities you and our Partners live and work in. Your local store will have these funds to support their local area based on the needs of the community.
 
Help will include setting up additional local delivery services to support people isolated in their homes; for delivering essential items to local care homes and community groups; and for donating products to create care packages for customers to share with vulnerable neighbours. 

OUR SHOPS
Next, Waitrose stores will dedicate the first hour of opening as a priority shopping time for the elderly, the vulnerable and those who look after them. Our waitrose.com team is also looking into ways to support vulnerable customers who need food delivered to them.

We have also taken the decision to close all Waitrose cafes and rotisseries, and to suspend complimentary coffee service for myWaitrose members. Sales of many in-demand products will be capped and we’ll close some stores early. 
 
All this will free up extra hours for Partners to keep shelves stocked as well as spending more time with customers who need support.
 
At John Lewis, we are redeploying store Partners to help colleagues in Waitrose wherever it’s practical. 

We’re also suspending services that involve close contact between customers and Partners. This includes our cafes, A Place To Eat and others that require skin contact, such as beauty counter treatments and bra-fitting. Nespresso and Kuoni will be closing their outlets too as a temporary measure.
 
Our online shopping service is continuing to run as normal at johnlewis.com
 
John Lewis is anticipating the feelings of loneliness and isolation customers may start to feel at home by exploring ways to offer its expert Partner-led services remotely. These could include nursery advice for expectant parents; wellbeing advice; craft and cookery classes provided by expert Partners online, or one-to-one calls.

OUR PARTNERS
We also care deeply about the wellbeing of our people. Our Partners are working long hours to meet your needs. And so today we launch a hardship fund to support those impacted by the pandemic. We thank them and we thank you for the patience and support you have shown them in the last weeks. We ask you to continue to show them care in such trying times.  

Finally, as you’ll be only too aware, this is a rapidly-changing situation. We’ll continue to follow Government advice as it develops and will let you know if we need to make more changes.
 
In the meantime we would like to wish you and your families well.
 
Take good care,

BÉRANGÈRE MICHEL
Partner & Executive Director, Customer Service
John Lewis Partnership
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  • Your Council
    • News >
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    • Council and Committees
    • Your Parish Council >
      • Planning Committee
      • Finance & General Purpose Committee
      • IT Committee
      • HR & Health and Safety Committee
      • Data Control Working Party
      • Organisational Chart
      • Public Engagements >
        • Parish Halls
    • Meeting Dates, Agendas & Minutes >
      • Documents 2020
      • Documents 2019
      • Documents 2018
      • Documents 2017
    • Report It >
      • Police Alerts
    • Annual Report
    • Parish Plan
    • Documents & Policies
    • Finance >
      • Payments over £500
      • Procurement card payments
    • Land Ownership
    • Parish Map
    • Events >
      • VE Day 2020
      • Hound in Bloom
      • Sunflower Competition
      • Let Hound Sparkle
    • Members >
      • HPC Email Login
      • Agenda's & Minutes
      • HPC Intranet
      • HPC Private Cloud
      • Vacancies
  • I Want To...
    • Accessibility Statement
    • Look at the Diary
    • Book a Hall
    • Explore Recreational Facilities >
      • Butlocks Heath Recreation Field >
        • Proposal 1 - HAGS
        • Proposal 2 - Lappset
        • Proposal 3 - Wicksteed
    • Find Cemetery Information >
      • Interment Application Form
    • Apply for an Allotment
    • Promote my Event
    • Apply for a Grant
    • Find out about Priors Hill Copse
    • Explore Footpaths & Walks
    • Read the NewsHound Newsletter
    • Read the Police Newsletter
    • Hampshire County Council Updates
    • Local Transport Links
    • A Netley Poem
    • Gallery
    • Useful Links
  • Local...
    • Local Businesses >
      • Post Office
      • Dog School
      • Katie Mawson Floral Design
      • Job Centre
    • Local Amenities >
      • Royal Victoria Country Park
      • Netley Abbey (English Heritage)
      • Eastleigh Park Sport
    • Local Groups >
      • 1 Community
      • Wessex Cancer Trust
      • Friends of St Marys Church
      • Friends of Priors Hill Copse >
        • Friends of Priors Hill Copse Blog
      • Annunciation Church
      • Netley Christian Fellowship
      • Gym-a-Roos
  • Useful Info
    • Online Planning
    • Street Scene
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  • COVID-19
  • Contact